Content: Date:2009-10-09 20:23

Hello, I was wondering if you guys did international shipping. Thanks

Reply: Date:2009-10-09 23:16

Thank you for your interest in our products.

We ship to worldwide. After checking out, you can select your country. The shipping cost is automatically calculated based on the shipping address and the total weight.

Kind regards,
Annie

Content: Date:2009-10-07 12:19

I would like to order the dress from you but the size chat doesnt fit to me. I wear size S and my waist is 23,5 in(59,5cm) but in your size chart, the waist is 25. Can you make the waist little smaller when i order the dress. Thanks

Reply: Date:2009-10-07 13:36

Dear Trinhpham,

Thank you for your order.

But the D9852 Dark Purple Flutter Evening Gown are all sold out. You can select an alternate style from our website.

We are willing to offer you a 10% discount if you buy all 3 dresses together.
 
Also we can make the waist little smaller for an additional custom-made fee ($5 for each dress).

We will await for your reply regarding this matter.

Kind regards,
Annie

Content: Date:2009-10-05 11:13

Hello, I just purchased 2 dresses from your website. I had to pay 2 separate shipping charges of $29 since 1 dress wasn't in stock. My question to you is....what is your return policy for dresses. I bought 2 to ensure at least 1 of them fit me. Thank you

Reply: Date:2009-10-06 15:55

Thank you for sending the payment thru Paypal. We received it and we will be sending the dresses as soon as possible.

The shipping cost is $46 for your 2 dresses. We will refund you $12.5 back thru paypal.

If you are not fully satisfied with our dresses, you can return them within 7 days for get money back (there will be a 10% restocking charge for all returns).

Please note: All items MUST be in their original condition, not worn or altered. The shipping charge and insurance are not refundable and the Return shipping will be paid by Buyer.

Thank you for your patronage.

Kind regards,
Annie

Content: Date:2009-09-26 01:54

I absolutely love D9696 Wine Evening Gown and need 3 orders for a wedding. Do you know when you will have them in stock again? Wedding in mid-November.

Reply: Date:2009-09-26 22:46

Thank you for your interest in our offerings.

Unfortunately, we are sorry to inform you that the manufacturer has ceased the production of this evening gown.

Please kindly select form our Easterngift.com website other styles. If ordering 3 dresses together, we can give you a 10% discount towards the total purchase price of the 3 dresses.

Kind regards,

Annie

Content: Date:2009-09-20 22:22

Hey! i was browsing gowns on this website and absolutely fell in love with one of them. I am looking into ordering it, and was wondering if you could tell me exactly where these dresses are made so i can know how much the duties will be (because i live internationally) thank you so much for your time!

Reply: Date:2009-09-21 09:06

Thank you for your interest in our offerings.

All The dresses in our website are made in China. They are made of top quality materials with very good workmanship.

We ship the dresses via USPS Priority Mail. If the size availability you need is out of stock at our warehouse in PA, it will be shipped from China by EMS or Airmail.

Kind regards,
Annie

 

Content: Date:2009-09-12 20:15

hi there is a dress on here i want to get asap. for our upcoming military ball. the # for the dress is (D9800) Beige Applique Evening Gown. it said u were out of this dress? can you get this dress back in? i would need either a small or med. i can get measurements and let you know. but i really want tis dress. can you please help me get this dress? thank you

Reply: Date:2009-09-15 19:27

Sorry for the late reply. Unfortunately, the D9800 gown is not available & we do not know when it will be available again. Please kindly browse other styles of gowns in our website. Thank you.

Content: Date:2009-07-15 20:49

I want to order a dress. 100% Serious about it. My only thing is I would like to know if that dress is made in the xxl or xxxl. If so how do I get it?

Reply: Date:2009-07-16 19:52

Thank you for yor interest.

Please let us know what style and size would you need so that we can check stock for you.

Kind regards,

Annie

Content: Date:2009-06-08 15:55

I ORDERED A DRESS ON MAY 31 SHIPMENT 250434374271 PURPLE DRESS SIZE 2 ITEM # D9812 PAID FOR EXPEDITED SHIPPING AND CANNOT LOCATE/ TRACK PACKAGE. I WANT TO MAKE SURE ITEM HAS SHIPPED.

Reply: Date:2009-06-09 08:43

Dear Geraldine,

Thank you for your patronage.

Your item was shipped on June 3 and the Tracking Number is EE187510078CN.

You can track your package using this link:

http://trkcnfrm1.smi.usps.com/PTSInternetWeb/index.jsp

Delivery for EMS is approximately 5-8 working days (The EMS calculate their days as working days & not calendar days.)

You should receive it very quickly within these few days.

Kind regards,
Annie

Content: Date:2008-05-28 11:44

can they in the package a calculation of 30 Usd pure do thereby I no tariff pay here

Reply: Date:2008-05-28 22:23

Of course, we can do it.

Annie

Content: Date:2008-04-28 10:40

I have a new set of Akoya pearls--drop necklace and stud earrings. I have read best storage for them is in a Chinese silk pouch. I see silk pouches on your website, some have a liner. Is there one that has no liner? And not too big. I plan to put the earrings in one and necklace in another so the chain won't get tangled. Can you email me? I wanted to use your email way of contacting you but it goes into Word on my computer and I can't "send" anything in Outlook. Only in Outlook Express (will be fixing this soon).

Reply: Date:2008-04-29 20:02

Dear Susan,

Thank you for your interest in our products.

You can find silk bags without lining in this link:

http://www.easterngift.com/product_329.html

Very truly yours,

Annie

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